Returns & Refunds
What qualifies for a return?
- Our Guarantee here at The Orthofit means if you are not satisfied with your order let us know within 30 days and we will give you a stress-free refund.
- Just return what you purchased from us in it's original condition and we will process the full refund. Buyer is responsible for any return costs.
- Orders in transit cannot be cancelled and a refund cannot be credit back until the item has been returned to us and inspected
If you are wishing to enquire about a refund please use our Contact Us page or email us at contact@myneworthocare.com
Your email will be of our highest priority and will see a response promptly.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact Us Page) to start the return process.
Please include the following information:
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Order number
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Proof of purchase
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Video or photo of the faulty product (if applicable)
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Complete delivery address
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Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.